Consumer Protection

CFPB GETS RESULTS FOR CONSUMERS, SLAMS CHASE FOR DECEPTIVE CARD ADD-ONS

By | Ed Mierzwinski
Consumer Program Director

The Consumer Financial Protection Bureau is getting results for consumers. Today, the CFPB announced that it had imposed a $20 million civil penalty on JP Morgan Chase and ordered it to refund $309 million to over 2 million consumers for deceptively marketing junky credit card add-on products, some of which consumers didn't even receive. 

News Release | OSPIRG | Consumer Protection

Five Tips for Students on Finding the Right Bank

As college students return to campus this month, many of them will be opening a bank account for the first time. To help students find the right bank and avoid overdraft charges, ATM fees and other tricks and traps, OSPIRG released a new resource, "Finding the Best Bank for Your Buck on Campus."

News Release | OSPIRG Foundation | Consumer Protection

Report: Wells Fargo Tops Consumer Complaint List

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks, according to a new report from the OSPIRG Foundation. The report highlights banks that generated the most complaints through their various banking services in each state.

Report | OSPIRG Foundation | Consumer Protection

Big Banks, Big Complaints

This report reviews consumer complaints made to the CFPB nationally and on a state-by-state basis. We explore consumer complaints about bank accounts and services with the aim of uncovering patterns in the problems consumers are experiencing with their banks.

Finding the Best Bank for Your Buck on Campus

Finding the right bank can prevent major headaches down the road. That's why we put together tips on easy things students can do to get the most out of campus banking options.

OSPIRG’s Renters' Handbook has provided hard-to-find information about how to keep your security deposit, get that toilet fixed, deal with a difficult landlord and more. Here are the top ten most frequently asked renter’s questions from the past 40 years.

News Release | OSPIRG | Consumer Protection

SENATE CONFIRMS CFPB DIRECTOR CORDRAY

The United States Senate's confirmation of Richard Cordray to head the Consumer Financial Protection Bureau (CFPB) for a full term is good news for consumers and for firms that want to play fair in the financial marketplace. 

Oregon Renters’ Handbook

In the United States, you can protect your legal rights only if you know what those rights are.

News Release | OSPIRG | Consumer Protection

New Survey Shows Banks Still Hiding Fees from Consumers

A survey of hundreds of banks and credit unions in 24 states and the District of Columbia found that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers on the first request, while 12% provided no fee information at all. The surveys conducted in Oregon show that just over half of branches complied, while 15% did not provide any fee information at all.

Report | OSPIRG | Consumer Protection

Big Banks, Bigger Fees 2012

Over the last six months, state PIRG staff conducted inquiries at 250 bank and 116 credit union branches in 17 states and the District of Columbia and reviewed bank fees online in these and 7 other states. This report also includes consumer tips and a comparison shopping guide for Oregon consumers.

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